Before You Come to Hospital, Please Check to Ensure You Have the Following:

• Ontario Health Card
• Other Photo Identification (see registration requirements guide )
• Other health insurance card(s)
• Credit Valley Hospital Card
• Social Insurance Card, or number
• Proof of valid semi-private and/or private insurance
• coverage for accommodation other than standard ward
• A valid credit card (Visa, American Express, or MasterCard)
• Workers' Compensation Board (W.C.B.) claim number if applicable.

Most Ontario residents are insured by the Ontario Hospital Insurance Plan (OHIP)

• If you do not have OHIP coverage, you may be required to pay a deposit to the hospital at the time of admission.
• The balance of your account will be due upon discharge from the hospital.
• If your procedure is not covered by OHIP, you will be asked to pay in advance.
• If you are unsure whether or not your procedure is covered, please call patient accounts at (905) 813-3980.

Chronic Care Patients

• Chronic Care patients may be required to pay a co-payment fee.

Patient Accommodation

• Please indicate your room preference on the pre-registration form.
• Every effort is made to honour your request, but it is not always possible to know in advance what type of room will be available on the day of your admission.
• The Ontario Hospital Insurance Plan (OHIP) provides for standard ward coverage upon admission to the hospital.
  
  
• The hospital offers three types of rooms:
• Standard Ward - 4 beds per room
• Semi-private* - 2 beds per room ($220 per day)
• Private* - 1 bed per room ($260 per day) - please note:
  *requires proof of insurance coverage
• Self Pay – Canadian resident without a valid Ontario Health Insurance Card ($1,000 per day for Ward room)
• Complex Continuing Care
• Semi private ($45 per day)
• Private ($65 per day)
• Non Resident Costs*
• Ward $2,000 per day
• Semi private $2,220 per day
• Private $2,260 per day
• Newborn non resident $600 per day

*NOTE:  $2,000 deposit required upon admission of the non-resident patient to hospital

• Telephones are located at your bedside table.  A daily charge of $3.60 per day will be added to your patient invoice.
• Television rental information is available when you turn on the TV. There are “free” patient television channels for your viewing even if you do not wish to rent the television.
  
  The daily rental rate is $10 per day with all taxes in.
  
  1st month (28 days) is a maximum of $140
  2nd month and after is $40 per month maximum.

• Wireless High Speed Internet throughout the Hospital: Patients and visitors now have access to wireless high speed internet throughout the hospital and including Watline Renal Care Centre. We have four options for wireless internet access at Credit Valley:
  24 Hours - $6.95
  3 Days - $15.95
  7 Days - $25.95
  1 Month - $44.95
  Visa, Mastercard and American Express are all accepted.
  All plans must be pre-paid prior to receiving service. To use the internet, you will need your own laptop or other wireless-enabled computing device. Once you start your computer, the operating system will automatically connect to a special wireless network. Once connected, you can open your web browser at which time you will be prompted to register for the service. It’s that easy!

Identification Device

• Please wear your identification device at all times.
• If your device becomes lost or damaged, please tell your nurse.
• If you have allergies, you may receive more than one device during your stay.

Medications

• Please bring all current prescription and non-prescription medications, in their original containers, with you and tell your nurse about these medications.
• Any medications required during your stay will be prescribed by your physician and will be brought to you by a nurse.
• Please tell your doctor and nurse if you suffer from allergies or are allergic to any medications.
• If you have questions about your medications your doctor or nurse can arrange a meeting for you with your pharmacist.

Consent Form

• Every patient who is about to undergo an operation or procedure will be asked to sign a consent form.
• Your doctor will explain your operation before you sign the consent form and answer any questions you may have concerning the procedure.
• In special cases, when you are unable to give consent, your next of kin (specified by yourself at the time of registration) may give consent on your behalf.

Confidentiality

• All patient information is confidential
• Access to the specific details regarding your illness and treatment are restricted to the members of your health care team.

Patient Meals

• When you are admitted to the hospital, you will receive a food restrictions form where you can indicate which foods you do not wish to eat. Based on this information, and the diet your doctor orders, an appropriate menu will be selected for you.
• If you have special nutritional requirements, your doctor may refer you to a registered dietitian.
• Meals are delivered at approximately the following times, 8:30 a.m., 12:30 p.m. and 5:30 p.m. daily.

Advance Directive
You may wish to consider writing an Advance Directive to inform the health care team which of the various types of life support measures you wish to be taken in the event that it you are unable to discuss this. If you have prepared an Advance Directive, please give a copy to a member of your health care team.
Living Will
A Living Will is a personal care document outlining your wishes for your health care. This document will help your health care team to draft your treatment plan. If you have a Living Will, please tell a member of your health care team when your are admitted.
Organ Donation
The hospital participates in The Trillium Gift of Life, organ donation program because transplantations save lives, but only if you help. All you need to do is say yes to organ and tissue donation on your donor card and/or driver's license and discuss your decision with your family. Even if you've signed a document, your family will be asked to give consent before organ donation can occur.

Parking

• There are two parking areas available to patients and visitors. The main parking lot accessible via Eglinton Avenue West entrance or Erin Mills Parkway provides easy access to the emergency department and inpatient facilities as well as the hospital new main entrance. The second parking area provides easy access for patients coming to hospital for cancer care, ambulatory care and rehabilitation services.  It is accessed by Credit Valley Road (at the Eglinton Avenue West intersection or Erin Mills Parkway intersection). This parking lot is open Monday to Friday for visitors who are paying for parking on a per occasion basis. If visitors/patients have purchased a monthly parking pass, this parking lot is available at all times.
• There is ample handicapped parking in both parking garages and the surface parking adjacent to both parking garages.
• Parking fees are:
  

  ½ hour rate:	$3
  Daily Maximum:	$16.00 (per occasion, no in/out privileges)
  Daily Pass:	$22.50 (+$2.50 deposit) with 3 in and out privileges
  Monthly Pass:	$87.50 (+$2.50 deposit) unlimited in and out privileges
  	(applicable taxes are included)

• Parking passes are available on a monthly basis for purchase as you are exiting the parking lot. Please note, the monthly pass is non transferable. (Each admittance must be followed by an exit in order for the card to work).
•  Prices are subject to change.
• There are clearly designated parking spaces reserved for the handicapped.
• Parking along fire routes is illegal and will result in a parking violation ticket.
• Patients being admitted for elective surgery are advised to leave their vehicles at home.
• For patients who have driven themselves to hospital and whose treatment results in hospital admission, are advised to have a relative or friend remove the vehicle from the hospital premises.

Public Transportation

• The hospital is serviced by the Mississauga Transit System. Please call the Transit Line at (905) 615-4636 to obtain bus schedules.
• The GO bus Hwy 403 service offers seven round trips per day, from Monday to Friday, from Oakville to Yorkdale and to the York Mills subway connections, with stops at The Credit Valley Hospital and the Mississauga Civic Centre. For more information, call GO Transit at (416) 869-3200.

Personal Items to Bring with You:

• All medications in their original containers
• Personal toiletry items (no scented products please)
• Paper tissues
• Pyjamas or nightgown
• Bathrobe and slippers (non-skid soles)
• Children may wish to bring a favourite toy or game
• Cash for parking, newspapers, magazines.
• TV rental and  telephone charges will be added to your invoice upon discharge.

Personal Items to Leave at Home:

• Scented personal care products
• Irreplaceable papers or documents
• Items of sentimental value
• Jewellery or expensive clothing
• Unnecessary cash
• Alcoholic beverages, tobacco products
• Personal electrical appliances (such as hairdryers, curling irons, TV's, VCR's, radios or any plug-in appliance)
• Cellular phones

Cellular Phones
To reduce the risk of interference with medical equipment, and to maintain patient privacy, we ask that you use your cellular phone in the hospital lobbies only. Please power off your cell phone at all other times.
Smoke Free for Everyone’s Health and Wellbeing
Smoking is no longer permitted anywhere on hospital grounds bounded by Erin Mills Parkway, Eglinton Avenue West and Credit Valley Road. Speak to your doctor for medical management of your smoking addiction while in hospital.
Scent Reduction
Many patients and staff are allergic to scented products. Please refrain from wearing scented products while in the hospital environment.
"Balloons"
Latex balloons can cause severe allergies in some people. For this reason they are not allowed in the hospital. Mylar (foil) balloons are a safe alternative.
Infection Prevention and Control
The infection prevention & control unit specializes in the prevention and control of hospital-acquired infection in patients, staff and visitors. Patients who are found to have infections of certain types may be isolated.
To avoid the spread of germs, visitors, patients and staff are encouraged to wash their hands frequently at the handwashing/sanitizer stations located throughout the hospital.
Interpreter Service
The hospital's volunteer interpreter personnel are available on a 24-hour basis from telecommunication services. The AT&T language line is also available.
Valuables
The hospital will not accept responsibility for a patient's personal items and valuables. If it is absolutely necessary for you to bring valuables of any kind to the hospital, please leave them with the patient accounts office for safekeeping at the time of registration. You may pick them up at the office upon your discharge.
Lost and Found
The hospital security department provides a lost and found service. If you or one of your visitors misplaces something, please contact security by calling extension 3974.
Fire Drills
Fire drills are conducted in the hospital on a regular basis as part of our staff education program. If a fire drill occurs while you are in the hospital, please remain in, or return to, your room and follow any instructions that your nurse gives you.

Please Help Us to Provide You with the Best Health Care
be a partner in your care

As a partner in your care, you have the right to be well informed about your condition and treatment plan, ask questions of your doctors and other health care professionals and participate in treatment decisions.

You will receive respectful and considerate care without discrimination. Your health information will be kept confidential. You also have the right to designate someone to act as your spokesperson during your hospital stay.

We respect your rights as an individual and value your input. In return we ask that you and your visitors will be respectful of other patients’ personal and cultural preferences and their need for privacy and a quiet and restful environment.

If you have a concern during your stay, please contact the nurse manager. If you have a concern that cannot be resolved, please contact the Patient Relations Advisor.

Your Health Care Team
Each patient's care at The Credit Valley Hospital is directed by members of the patient's health care team. Please do not hesitate to ask questions of any members of your team.
Members of the team may include:
Attending Physician

• Responsible for your medical care.
• May be your family doctor or a specialist referred by your family doctor.
• May be another doctor asked to look after you by your family doctor because she/he is unavailable.

Nurses

• The nurse manager on each patient unit is responsible for all aspects of nursing care.
• The primary nurse is responsible for your care on the nursing unit. Your primary nurse will provide and evaluate your nursing care and coordinate all the care you receive from the other members of your health care team.
• Registered nursing assistants and nursing students work under the registered nurses' direction.

Registered Dietitian

• A registered dietitian is a nutrition specialist in health promotion and disease treatment.
• The dietitian assesses the nutritional status of patients.
• The dietitian plans diets suited to patients' individual lifestyles and needs.
• They provide education to patients who require special diets

Occupational Therapist

• The OT provides assessment and treatment to individuals whose daily living has become a challenge.
• The OT uses a variety of individual and group therapies to promote restoration of function and development of new skills.

Pharmacist and Pharmacy Technician

• Provides the medications prescribed for you by your physician.
• Works with you and members of your health care team to ensure you get the right medication at the right times.

Physiotherapist

• Evaluates movement dysfunction and provide treatment to promote better physical performance of all activities, including mobility and respiratory function.

Psychologist

• Uses their knowledge of the human mind, emotion and behavior, to help patients understand their conditions and resolve problems.
• Provides assessment and treatment.
• Consults with family members and other staff as appropriate.

Recreationist

• Assesses your leisure interests and provides group/individual programs.
• Explores alternative opportunities for leisure and helps identify the barriers to ongoing involvement in recreational interests.

Registered Respiratory Therapist

• Evaluates the patient's respiratory status and determines the most appropriate form of therapy .
• Forms of therapy include: oxygen administration, delivery of asthma medications, asthma education and life support ventilation. Also involved in diagnosing various lung conditions.

Social Worker

• Specially trained to help patients cope with a variety of social and emotional problems at home and in society.
• Provides assessment, treatment and access to community services as well as, facilitate discharge plans.

Introducing You to Your Inpatient Unit

CRITICAL CARE unit

The Critical Care patient care area meets the health care needs of critical cardiac, medical and surgical patients who require continuous monitoring and life-saving treatments. Care is provided by a highly specialized team of Registered Nurses, Physicians, Respiratory Therapists, Registered Dieticians, Physiotherapists, Pharmacists, Social Workers and Unit Co-ordinating Assistants.

Visiting:
Family is defined as whomever the patient would consider family. Patients in critical care require a balance of family visiting and opportunities for rest and recuperation from life-threatening illness.
Visiting hours are open however the nurse may request family discretion to promote adequate rest for the patient. Between the hours of 7 to 8 a.m. and 7 to 8 p.m., it is appreciated if phone calls and visits can be minimized. These times are shift changes for the nurses and the nurses are with your family member completing a critical assessment.
Except in special circumstances, it is requested that no more than two persons visit at a time in order to promote a quiet environment that fosters recovery for all patients.
Children are welcome in critical care when the family deems that their visit would be of benefit to either the patient or the child. Please remember that the hospital environment can be hazardous to young children and thus it is important that children are under close adult supervision at all times.

A telephone is located on the wall outside of critical care. Out of respect for the privacy and dignity of all patients, all family and visitors must phone in to the unit prior to each entry.

Waiting Areas:
There is an open lounge area just outside of critical care where families can rest. In addition, there is one small room that offers a place of privacy to families in crisis. Please speak to your loved one's nurse to arrange to use this room. The need is often great for this room and your assistance in offering privacy to another family, if needed, is appreciated.
The critical care team strives to provide excellence in patient care in every capacity. If you have any questions or concerns please feel free to address them with any member of the health care team.

LABOUR AND DELIVERY

The labour and delivery unit provides a family-centred approach to the childbirth experience. There are six birthing suites, one labour room, and an assessment/triage area. In addition, caesarean births are performed in fully equipped operating room suites located on the unit. A recovery room is also located on the unit.
Visiting Hours:
Please check in at the nursing station regarding visitation.

PALLIATIVE CARE

Palliative care is based on a philosophy that the combination of active and compassionate therapists comfort and support individuals and families who are living with a terminal illness. Further, the promotion of optimal quality of life is a key focus of the unit.
The goal of palliative care is to meet the physical, psychological, social and spiritual needs of patients and families with sensitivity to their personal, cultural and religious beliefs and practices. Patients may be admitted to the palliative care unit from home or hospital.
Families are an important aspect of care and may contribute to their family members' care to the level to which they are comfortable.
Visiting Hours/Restrictions:
There is no limitation or restrictions on visitation.
Meal Times:
Breakfast: 8:45 a.m.
Lunch: 12:00 noon
Dinner: 5:30 p.m.

SPECIAL CARE NURSERY

This unit is designed for the care of moderate to low-risk newborns. Although we have the experience and equipment to stabilize high-risk infants born here, they are transferred to a Level 3 (high-risk) nursery as quickly as possible. Generally, babies are kept here until they are stable enough to room-in with mother on our post-partum unit, or to go home.
Your first visit may be at a time of great stress. Your baby is not well, and needs extra attention. Priorities in the first hours include making sure your baby is warm, pink, breathing well on his/her own or with assistance, and maintaining an adequate blood sugar level. The nurse assigned to your baby will answer any questions you have, as soon as the information becomes available. When your primary nurse is not on duty, an associate nurse or other member of the care team will be assigned. They will assist you with basic newborn care until you feel comfortable taking over. Feel free to bring in clothing linen, a toy and pictures for your baby.

If Your Baby Has Been Transferred to CVH from a Level 3 Facility:
The upset of the transfer may make your baby unstable for the first two to three days. It is quite common for apneas, bradycardias, feeding disturbances and lethargy to occur. Please be patient - when the initial upset is over, your baby will be ready to pick up where he/she left off. You may notice different ways of caring for your baby, compared to the other unit. We encourage you to learn more than one way to care for your baby. This will allow you to choose which way is best for you and your family at home.
We will be constantly adjusting our care to challenge his/her abilities to prepare for the earliest discharge home. We will use your baby's cues to tell us when we can keep challenging or whether we need to slow down. Please feel free to ask for updates on your baby's progress - and expect some setbacks!
Each time you enter the nursery, please leave your coat/outer clothes in the cloak area, and wash your hands at the outer sink. Practicing consistent handwashing before handling your baby is essential to your baby's health.
We encourage mothers to breastfeed. If your baby is too ill to go to the breast, we will be glad to instruct you in the use of the breast pump. Please talk to your baby's assigned nurse, or your nurse in the post-partum unit. Building a milk supply while your baby is too ill to suck will require pumping every three to four hours, even at night. If you have difficulties with breastfeeding or pumping, a lactation consultant is available to provide additional help. Please inform your baby's nurse if you are taking any medication.
We strongly encourage you to ask questions and seek clarification. We are open 24 hours a day, so if you have any concerns, please do not hesitate to call. The unit direct line is (905) 813-3945.

Visiting Hours/Restrictions:
Parents are encouraged to visit at any time, except between 7:15 to 7:45 a.m. and 7:15 to 7:45 p.m. This is our shift change and the information discussed at this time is confidential.
For the security of your baby, visitors must be accompanied by the baby's parent. Only one visitor is allowed at a time. By request, "grandparent passes" are available, which allow grandparents to visit unaccompanied by a parent. Grandparents must bring the pass with them for each visit and may not bring other visitors with them.
Siblings may visit; however, other children under the age of ten are not permitted.
Please inform staff if visitors have been exposed to any communicable diseases during the past month (specifically chicken pox, hepatitis, measles, mumps, rubella, or whooping cough) or if you currently have a cold (i.e. cough, sore throat, fever), vomiting, diarrhea, rash, itchy skin, or an infection of any kind.
There may be instances when visitors are asked to leave. The nurse will advise you if this occurs.

UNIT 1B SURGERY

Unit 1B cares for patients who are being investigated for surgical problems, or who have had surgery. We service the following surgical specialties: ENT, dental, ophthalmology, plastics, general and thoracic surgery, vascular, orthopedic and urology.
The unit is staffed by registered nurses (RNs). A coordinating nurse and a unit coordination clerk is at the nurse's desk from 7:00 a.m. to 7:30p.m. Monday to Friday, and Saturdays and Sundays from 7:00 a.m. to 3:00 p.m.
Visiting Hours/Restrictions:
Daily from 11:30 a.m. to 8:30 p.m.
These times can be flexible in special circumstances, upon discussion with the nurse manager or coordinating nurse.

PAEDIATRICS (UNIT 1C)

Unit 1C cares for both paediatric patients and adult medical/surgical patients. Our goal is to provide quality patient care through a family-centred philosophy and multidisciplinary team approach.
We welcome your help in your child's daily care. This can include bathing, feeding and special hugs!
The paediatric unit offers a child life program which provides play and learning for the child to promote growth and development. The program is staffed by a child life worker, assisted by students and volunteers. The playroom, family room and playground (weather permitting) are open daily. Please check with your child's assigned nurse to find out if your child is permitted to attend the playroom. Activities will be provided at your child's bedside if he/she is unable to attend the playroom. Please do not return toys directly back to the playroom as they need washing before being used by other children. The toys can remain in the patient room until they are discharged. We encourage parents to bring a treasured toy from home for their child.
Please note that there are a limited number of private rooms available and they are usually assigned to children who require close monitoring and/or isolation. Patients in isolation should not have any visitors who have been exposed to an illness that can spread to others. Often times there are two patients in the same room, and even though we strive to keep "like illnesses" together, it would be prudent for patients to remain in their own specific area.
Please feel free to discuss any special requests or questions you may have with your assigned nurse. Please also let us know of any particular routines which may help to ease your child's anxiety.
Visiting Hours/Restrictions:
Daily from 11:00 a.m. to 8:30 p.m., with a limit of two visitors visiting at one time. Parents and grandparents can visit at any time. Brothers and sisters are welcome to come for brief visits providing your child's condition allows for this.
Only one parent may stay overnight, as we have a limited number of cots available. Parents are encouraged to bring pillows and blankets from home. Shower facilities are available for parents.
Meal Times:
Breakfast: 8:30 a.m.
Lunch: 12:00 noon
Dinner: 5:00 p.m.
We provide age-specific menus for children. Please feel free to bring food from home if selections are not up to your child's specifications.
Ice Machine/Kitchen Location:
The ice machine is located in the nourishment centre, Room 1204, which is located in the hall entering the nursing unit.
Formulas and bottled jars of baby food are available for young children/infants.
There is a refrigerator in the kitchen, please be sure to label any food or containers with your name.
A microwave oven is available for heating up food. Please use carefully as it heats items well. Be sure to test the temperature prior to feeding your child. Breast milk must be warmed using hot water only.
Juices, milk, cereals, bread, popsicles and ice cream are available for our patients. As quantities of these items are very limited, please do not offer to siblings or visitors. Thank you for your understanding and cooperation.

REHABILITATION (UNIT 1D)

Unit 1D is an acute rehabilitation unit and geriatric assessment unit. Rehabilitation is offered to adults with neurological, medical, orthopaedic, and cognitive disabilities. Geriatric assessment is offered to the elderly person requiring assessment and multidisciplinary team involvement is  required to enable the person to maximize functioning. Both programs offer a coordinated program of assessment, treatment, and education by a multidisciplinary team of health professionals.
Visiting Hours:
Daily from 11:00 a.m. to 8:30 p.m.
Meal Times:
Breakfast 8:30 a.m.
Lunch 12:00 noon
Dinner 5:30 p.m.

CONTINUING CARE (UNIT 1E)

Unit 1E is for patients who are medically stable and whose acute stage of illness is over. For example, renal, stroke, and multiple sclerosis patients.
The unit is staffed by registered nurses and registered practical nurses. A unit coordination clerk is usually at the nurse's desk from 8:00 a.m. to 8:00 p.m. Monday to Friday and Saturdays and Sundays from 8:00 a.m. to 12:00 noon.
Patients are encouraged to dress in street clothes and bring some articles from home to personalize their rooms to provide a more home-like environment.
An intake meeting with patient and family is set within one to three weeks of admission to the unit. At this meeting, the patient/family has an opportunity to meet with the multidisciplinary team and review patient goals.
The resident's council meets monthly to provide an opportunity for patients and their families to discuss any issues relating to their stay on 1E. Concerns are then forwarded to the attention of the appropriate person.

Visiting Hours:
Daily from 11:00 a.m. to 8:30 p.m.
These times are flexible to conform, where possible and appropriate, to the patient’s individual needs and wishes.

Meal Times:
Breakfast 8:15 a.m.
Lunch 12:00 noon
Dinner 5:15 p.m.

MEDICAL/ NEUROLOGY/ NEPHROLOGY (UNIT 2B)

Patients are admitted to 2B for medical reasons such as stroke (CVA) or pneumonia or, for treatment, management, and care related to kidney disease. The goal of 2B is to provide quality care by combining teamwork, respect and compassion within an environment that encourages patient and family involvement in the development of the plan of care.
An interdisciplinary care team, consisting of physician, nurses, clinical nurse specialists, physiotherapists, occupational therapist, dietician, speech and language pathologist and social work, meet on a regular basis to review and continue to develop the plan of care as needs change. Literature is readily available on a variety of issues and can be obtained from the nurses or social workers on the unit.
Visiting Hours/Restrictions:
Daily from 2 p.m. to 8:30 p.m.
Times can be modified according to patient condition and family needs.
Meal Times:
Breakfast: 8:45 a.m.
Lunch: 12:00 noon
Dinner: 5:30 p.m.

MEDICAL/ ONCOLOGY (UNIT 2C)

Patients are admitted to 2C for medical reasons such as stroke (CVA), pneumonia or, for the treatment, management, and care related to cancer diagnosis. The goal of 2C is to provide patients and families with the highest quality of care within an environment that encourages patient/family involvement with the development of the care plan.
The entire health care team meets on a regular basis to review and continue to develop the plan of care as needs change. Literature is readily available on a variety of issues and can be obtained from the Oncology Information Centre on Unit 2C.
Visiting Hours/Restrictions:
Daily from 11:00 a.m. to 8:30p.m.
These times can be modified according to patient condition and family needs.
Meal Times:
Breakfast: 8:45 a.m.
Lunch: 12:00 noon
Dinner: 5:30 p.m.

PSYCHIATRY (UNIT 2D)

Unit 2D is an inpatient psychiatry unit that supports the mental health of the acutely ill patient. The nursing team provides assessment, crisis intervention, skill teaching, resource development, and referral to outpatient services, as well as community based programs. A strong multidisciplinary team focus exists in order to devise and evaluate the multidisciplinary plan of care. Goal setting continues on an individual and team basis within a primary nursing model.
Visiting hours:
Monday to Friday 4:00 p.m. to 8:30 p.m. and weekends 9:00 a.m. to 8:30 p.m.
Meal Times:
Breakfast 8:30 a.m.
Lunch 12:00 noon
Dinner 5:30 p.m.

STEPDOWN UNIT (UNIT 3B)

Unit 3B operates as a cardiac/medicine unit and is the stepdown unit caring for patients being transferred from CCU/ICU post myocardial infarction and also for patients who might need telemetry monitoring post surgery. Unit 3B also cares for unstable medical patients including patients with CVA, pneumonia and diabetes.
The unit offers a cardiac rehab teaching program which runs daily Monday to Friday and includes topics such as anatomy of the heart, risk factors associated with heart disease, dietary implications, physiotherapy, medications used to treat heart disease and stress reduction techniques. The classes are held on the unit and are offered by members of the multidisciplinary team.
Weekly meetings are held with the multidisciplinary team members to discuss and plan for the care and discharge needs of each patient. These meetings ensure that the necessary supports are in place for patients upon discharge. Patients and families are encouraged to participate in establishing and meeting patient goals. All members of the multidisciplinary team are available to discuss patient progress as well as concerns relating to the stay in hospital and/or discharge.
Visiting Hours:
Visiting hours are from 11:00 a.m. to 8:30 p.m., with a limit of two visitors visiting at one time. These guidelines help our patients get the rest they need and are flexible under special circumstances.
Meal Times:
Breakfast: 7:30 a.m.
Lunch: 11:30 a.m.
Dinner: 4:30 p.m.

OBSTETRICS GYNAECOLOGY (UNIT 3C)

Unit 3C cares for mothers and their babies after delivery. We also have obstetrical and gynaecology patients. Mothers and babies will remain in the hospital until they are considered medically well by their doctors.
Patients are encouraged to care for their babies. Nurses will assist you as required and teach new moms how to care for their baby in the first few weeks at home.
Visiting Hours:
General visiting hours are from 11:00 a.m. to 8:30 p.m., with a limit of two visitors visiting at one time. Fathers can stay 24 hours if the patient has a private room. Brothers and sisters are welcome to come for brief visits, but children under ten are not permitted.
Meal Times:
Breakfast: 8:00 a.m.
Lunch: 11:45 a.m.
Dinner: 5:30 p.m.

RENAL SERVICES/HEMODIALYSIS UNIT

The hemodialysis stations are located in the new ambulatory care centre on the main level (2). At times, it is necessary to adjust the seating location of our patients. While a maximum of two visitors are welcome to come to see a patient, the nurses may restrict this at the start and end of each treatment.
Meal Times:
No meals provided

GOING HOME

Preparing For Your Discharge
Your attending physician is the only person authorized to give you permission to leave the hospital. Once the physician has told you that you can that you can go home we ask that you make arrangements to leave as soon as possible, preferably by
9:00 a.m. on the day of discharge. This enables us to prepare the room for the next patient.
Before you leave the hospital, your doctor or nurse will give you instructions about treatment, medication and/or convalescent care. Your primary nurse will go over these written instructions with you using your discharge instruction sheet, which you will sign. Please be sure to keep your copy. It is important that you understand all the instructions about your medications, diet, activity and return appointments. If you have questions or concerns, please ask a member of your health care team.
If you need special equipment when you return home (such as crutches, walkers, commode chairs etc.) please speak to your physiotherapist or occupational therapist.

When It's Time To Go

• Please stop at the cashier's desk on the main level (level 2), main lobby, next to the "deer" elevator, to settle your hospital account. The cashier's hours are 8:30 a.m. to 4:30 p.m. Valuables held in safekeeping may be withdrawn during these hours only. If the cashier's office is closed at the time of your discharge, a statement of your account will be mailed to your home address.
• You may settle your account by any of the following means:
1. Valid major credit cards - Visa, American Express, or MasterCard.
2. Cash
3. Debit Card
4. Cheque
• Express discharge is available for patients who are discharged when the cashier's office is closed or for those patients wishing to speed up the discharge process. A copy of the charges will be mailed to you for your reference.
• Any inquiries concerning payment of your account or concerning hospital charges will be handled by the patient accounts office, (905) 813-3980.

Don't Forget...
Did you remember to?

• Make arrangements for someone to take you home.
• Ensure you have been given instructions about your treatment, medication and/or convalescent care, from your physician or nurse.
• Take home prescriptions and any other medications you brought with you.
• Make arrangements for any required post-hospital care.
• Make note of any follow-up appointments you have been given.
• Check to be sure you have collected all your personal belongings before you leave.